Karthik Allam, “Automated Incident Resolution in Banking: Integrating GitLab Runners with ServiceNow for Faster MTTR”, American J Auton Syst Robot Eng, vol. 4, pp. 157–179, Feb. 2024, Accessed: Jan. 28, 2026. [Online]. Available: https://ajasre.org/index.php/publication/article/view/75