KARTHIK ALLAM. Automated Incident Resolution in Banking: Integrating GitLab Runners with ServiceNow for Faster MTTR. American Journal of Autonomous Systems and Robotics Engineering, Albamy, USA, v. 4, p. 157–179, 2024. Disponível em: https://ajasre.org/index.php/publication/article/view/75.. Acesso em: 12 dec. 2025.