VASANTA KUMAR TARRA. Ethical Considerations of AI in Salesforce CRM: Addressing Bias, Privacy Concerns, and Transparency in AI-Driven CRM Tools. American Journal of Autonomous Systems and Robotics Engineering, Albamy, USA, v. 4, p. 120–144, 2024. Disponível em: https://ajasre.org/index.php/publication/article/view/44.. Acesso em: 28 jan. 2026.